Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service agreement
   and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives, cloud service
   qualitative objectives, metrics, remedies and exceptions
   in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Abstract

Defines: a) an overview of cloud SLAs, b) identification of the relationship between the cloud service agreement and the cloud SLA, c) concepts that can be used to build cloud SLAs, and d) terms commonly used in cloud SLAs.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
Pages
ISBN