Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Service management system general requirements<br>5 Design and transition of new or changed services<br>6 Service delivery processes<br>7 Relationship processes<br>8 Resolution processes<br>9 Control processes<br>Bibliography

Abstract

Defines requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
ProductNote	Reconfirmed EN
Pages
ISBN